Frequently Asked Questions
Everything you need to know about shopping with Highland Store.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days within the continental US. International shipping may take 7-14 business days depending on the destination and customs processing.
What is your return and exchange policy?
Highland Store accepts returns and exchanges within 30 days of delivery. Items must be unworn, unwashed, and have all original tags attached. Please use our online portal to generate a prepaid return label.
How do I ensure I choose the right size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the most accurate fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your materials sustainably sourced?
Yes, quality and ethics are core to Highland Store. We prioritize organic cotton, recycled polyester, and ethically sourced wool. Detailed material information is listed under the 'Sustainability' tab on every product page.
How can I track my order?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website where you can monitor your package's progress.